After reading a number of problems with upgrading Xperia phones, especially Xperia Acro S, I tried to ask the Sony repair centre to upgrade this afternoon, 29 Dec 2012.
I was told that it will remove all apps and data files. My son's Xperia Tipo is not equipped with the Backup and Restore app so I cannot backup all the apps that we had downloaded. Downloading these apps took so much time.
The most difficult was to download the X-Plane 9 Apps, an apps that used to be sold for US10 but now is free. I failed to install in in my sons Samsung Galaxy S3. I tried a few times with 3 Xperia Acro S and an Xperia Tipo, all failed, or rather stucked for days downloading.
I finally managed to solve the problem by making sure that the display does not go to sleep. I made the settings in display to sleep only after 30 minutes. I also touch the screen once in a while to make the phones alife. It worked. It managed to download Xplan 9 in around 30 minutes. Xplane 9 for android should be around 100Mbyte in size.
With this confidence, I tried to upgrade my son's Xperia Tipo. I had initiated it last night but tried to stop it. When I tried to continue to update, it appeared that it had already downloaded it. I only need to install it. Making sure its battery it nearly full, I proceed with the backup. Also making sure that the sleep is set at 30 minutes, and constantly touching the screen. It worked.
The next step is to upgrade my wife's Xperia Acro. I had tried to initiate the upgrade using Sony's PC Companion, but it took too long. I searched the internet and just a few days earlier, someone reported that his Xperia Acro S bricked, a term used to describe a dead device. In his case, he left his phone overnight. That could be the reason. The phone could have gone to the sleep mode, aborting the upgrading process, which is dangerous for any device. You cannot abort an upgrade process. You must proceed to the end. Otherwise, you device will become demaged because the software is no longer working well because many components are missing.
I asked the AP supplier about the Xperia Acro S at Master Phone shop, centre point. Its price had dropped to RM1,100 from RM1,160 a few days ago. They also can upgrade firmware and Android for free when available. This means that the extra RM300 for Sony Malaysia Warranty is not really worth it. The extra items, headphone, NFC tags, microSD card, T shirt, are not really needed and I can buy better and cheaper somewhere else.
I don't see much difference in the quality of service of the MNSB, representing Sony Malaysia versus Master Phone Shop AP warranty. I sent for repairs to Master Phone shop service shop instead of to Sony representative and so far no problem at all. They can do it here locally at Kota Kinabalu, instead of having to send to KL for most repairs. Even to the point of verifying if Xperia Tipo is faulty or not.
To make matters worse, MNSB does not replace an item that is faulty even in the first day. Sony Malaysia can sell faulty items and yet refuse to replace them. This is an unprecedented poor service to the point of being illegal. When it comes to Sony Xperia phones, buy from AP suppliers. But not for PS3. The prices are the same, but AP suppliers do not provide any warranty at all.
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