Sony Xperia buying experiences

I bought 5 xperia mobile phones all equipped with Android Ice Cream Sandwitch(ICS) version 4.0.4. 3 Xperia Acro S, 2 Xperia Tipo. I bought from Xperia shop, one of the branches by Chean and Yong Sdn. Bhd. They issue Sony Malaysia Warranty card but it is actually under MNSB, not the same as Sony Centres at Karamunsing and Centre Point ground floors. They like to call themselves as original Sony sets but there is little difference between them and AP warranty.

Some of the AP warranty is actually made by local repair shops at Kota Kinabalu. These local repair shops are actually good. My experiences had been with Master Phone shop at Centre point. Their repair shop can replace screens cheaply and easily. I recommend that you do not buy from this Chean and Yong shops because they will not replace a faulty new set. The reason given was that they have already registered the phone. I bought my Xperia Tipo and found it faulty at night so tried to get a replacement. My other Xperia Tipo is working well so we can tell clearly that this Tipo was faulty. Because this shop called Xperia refused to replace the set, I went to the repair centre. It is located at the let most block of Warisan Square, at the first floor.

They tried to reinstall the system software but it still didn't solve the problem. Initally I was told that it will take them 2 weeks before they can replace the set because they have to send it to KL. I don't accept this arrangement because it is not faulty when we use the phone. The phone was faulty when we bought it. It means that Sony has sold a faulty item. This is illegal and against the principle of justice. I called the Credit Card centre trying to stop payment and initiate a dispute but this CIMB credit card centre refuses to accept the dispute because the charge was actually made by me. I argued that despite the charge being made by me, the item was faulty so the shop is breaking the law for selling a faulty product. If the Credit Card centre cooperates with this illegal activity by releasing payment, it means that CIMB bank is also committing a crime. We may have agreed with all the disclaimers when we signed when we applied for the credit card but when the agreement is against the law, especialy the constitution, which guaranteed justice, the entire agreement is null and void. Unfortunately the recent judgements made by our Federal Court tend to side with written agreements despite them being contraray to the constitution. It even includes freedom of assembly cases so it is not clear if Malaysian courts will uphold the constitution or not.

 I was preparing to set up a consumer tribunal if they don't give me a reply by the day. Luckily the shop opens until 7.30 pm. If they don't give me a replacement by that day, I shall initiate a consumer tribunal against this shop for selling a faulty item. We can charge up to RM200 for expenses in carrying out the legal challenge. The claim for loss of use and other damages will add to the claims but it cannot be more than RM5000. The price of the Xperia Tipo Was only RM459. Sony is arrogant in defending a faulty product. Its service is worse than our 2 ringgit shops that allow replacements for faulty products within 3 days. Worse it is actually very common all over the world for the Xperia Tipo. It is caused by wrongly calibrated screen. The solution is just to recalibrate the screen with the software at http://mediafire.com/?4vm6ht4b3gibxl9.

 I have not tested this software because it is better to just go to the repair centre for them to do the update. It took a few hours to do it. Fortunately they managed to repair the phone by that day. Although I lost time and effort in getting the phone repaired, it is not worth to sue the shop. I won't buy from this Chean and Yong anymore. There are other shops that sell at similar prices. Even shops selling AP sets could be better or at worst the same as this shop. If you still want to buy from this shop because of the availability of the right set, make sure that you check everything first before you pay. We cannot even trust previously proven brands like Sony any more. I am not sure about Samsung. These Chean and Yong shops also sell Samsung sets.